Shipping & Returns
All CANADIAN orders are shipped through CANADA POST.
- Choose Expedited, Xpresspost or Priority shipping speeds based on urgency.
- Most packages arrive within 5 business days regardless of service level.
TORONTO-area customers can choose SAME DAY / NEXT DELIVERY from TREXITY
- Order before 12PM to achieve SAME DAY DELIVERY
- Orders placed after 12PM receive NEXT DAY DELIVERY
- TREXITY will communicate via SMS / email within 30 mins of arrival.
- Orders $99+ earn discounted shipping rates
IN-STORE PICK UP orders are ready within just a few hours and can be picked up anytime within store operating hours. Review store hours HERE.
UNITED STATES / INTERNATIONAL ORDERS
- All orders are shipped via CANADA POST.
- Choose shipping service based on urgency.
- All US / international orders are FINAL SALE and are non-refundable.
- All Packages are insured in case of lost or missing items.
*Qualify for FREE EXPEDITED SHIPPING with CANADA POST. This excludes all vinyl box sets, turntables and speakers. This offer is suspended during special release events.
FREE CANADA POST EXPEDITED STANDARD SHIPPING* QUALIFIERS:
- REGION 1 (spend $109 or more): ON
- REGION 2 (spend $129 or more): QC
- REGION 2 (spend $149 or more): SK & MB
- REGION 3 (spend $159 or more): BC, AB, NS, NB, PEI & NL
Orders that exceed $350 require additional insurance that must be covered by the customer.
HOW WE SHIP:
Pop Music uses two unique custom-made record mailers that offer superior protection over traditional square boxes. We also pad the records with bubble wrap to reduce friction while in transit. These mailers have a 1" bumper on each end that can withstand most mishandling.
To reduce our carbon impact, we repurpose vinyl shipping boxes from our distributors for all Trexity Same Day / Next Day deliveries.
Despite our best efforts, minor sleeve damage can occur during transit. All Canadian orders are insured automatically up to $100. There's a simple claims process with Canada Post, if your package arrives damaged. Cases are typically resolved within 10 business days.
Canada Post is not permitted to leave packages unattended. Be attentive to all courier communications. Ensure the package can be received at the shipping address during normal business hours, otherwise it can be retrieved from your local pick up point.
- Claims for missing or stolen packages can be made through shipping service.
- Order discrepancies must be reported with 48hrs to be considered valid.
- In-store pick-up orders unclaimed after 60 days are deemed abandoned and non-refundable.
Pop Music only ships complete orders, so if your order includes a pre-order title(s), the entire order will be held back until all items are available to ship out.
We do not refund shipping fees on any packages returned to us that were addressed incorrectly based on the information inputted by the customer.
OUT OF STOCK ITEMS
Pop Music encourages fans to sign up for restock notifications on albums that are currently out-of-stock. Hundreds of records are restocked weekly, completely dependent on what is available to ship from our distributors.
Got a product question or request? Send us an email INFO@POP-MUSIC.CA
HOW DO I RETURN AN ITEM?
All online purchases can be refunded or exchanged at our retail store within 30 days from ship date. Otherwise use return shipping address below.
Customers are responsible for their own return shipping costs, unless the item is defective. We do not send replacements. Refunds for the defective product are authorized once the item is received and we can verify the issue. Please contact us to request a return shipping label if this applies to your order.
When returning an item, please include a copy of the original order invoice. Non-defective items must be returned in a fully resalable condition, unopened and in the original packaging with tags attached.
Colour variants on vinyl records may not always match the mock up pictures that are diplicted. This includes inconsistencies with streaks, tone, splatters and blends. For verification, use the published UPC to match your needs.
RETURNS
POP MUSIC - Returns
345 Broadview Avenue
Toronto, Ontario
M4M 2H1