Shipping & Returns
CANADA POST has resumed normal operations. Choose Expedited, Xpresspost or Priority shipping speeds based on the urgency of your order. We also offer UPS Express.
IN-STORE PICK UP orders are ready within just a few hours and can be picked up anytime within store operating hours and are held up to 7 days. Review store hours HERE.
TORONTO-area customers can now choose SAME DAY DELIVERY from TREXITY when orders are placed before 1PM and are within 25km of our location. Orders will ship the NEXT DAY if the delivery distance exceeds 25km. The courier will communicate via SMS within 30 mins of arrival. Be available to receive the package directly to reduce risk.
UNITED STATES / INTERNATIONAL SHIPPING
Choose UPS at checkout. We service all continents and most countries. Please note that all US / international orders are FINAL SALE and are non-refundable. Packages are insured in case of lost or missing items.
*Qualify for FREE EXPEDITED SHIPPING: These orders ship out from Toronto starting December 23rd, 2024 with CANADA POST. This excludes all vinyl box sets, turntables and speakers.
Orders that exceed $350 require additional insurance, which is covered by shipping fees paid by the customer. This offer is suspended during special release events.
FREE CANADA POST EXPEDITED STANDARD SHIPPING* QUALIFIERS:
- REGION 1 (spend $129 or more): ON
- REGION 2 (spend $139 or more): QC
- REGION 3 (spend $149 or more): SK & MB
- REGION 4 (spend $169 or more): BC, AB, NS, NB, PEI & NL
HOW WE SHIP:
Pop Music uses two unique custom-made record mailers that offer superior protection over traditional square boxes. We also pad the records with bubble wrap to reduce friction while in transit. These mailers have a 1" bumper on each end that can withstand most mishandling.
To reduce our carbon impact, we repurpose vinyl shipping boxes from our distributors for all Same Day Delivery orders.
Despite our best efforts, minor sleeve damage can occur during transit. All Canadian orders are insured automatically up to $100. There's a simple claims process with Canada Post, if your package arrives damaged. This can take up to 21 business days to resolve. Other couriers have their own rules.
Canada Post / Purolator are not permitted to leave packages unattended due to security risks. Please ensure the package can be received at the shipping address during normal business hours, otherwise it may need to be retrieved from your local post office or pick up point.
- We are not responsible for stolen packages. Claims can be made through shipping service.
- Order discrepancies must be reported with 48hrs to be considered valid.
- All pick-up orders unclaimed after 90 days are deemed abandoned and non-refundable.
Pop Music only ships complete orders unless exceptions are made due to uncontrollable circumstances. Unless all products are available to immediately ship, the order is held under the remaining titles become available. Pre-orders are a great example.
We do not refund shipping fees on any packages returned to us that were addressed incorrectly based on the information provided by the customer.
OUT OF STOCK ITEMS
Pop Music encourages fans to sign up for restock notifications on albums that are currently out-of-stock. Hundreds of records are restocked weekly, completely dependent on what is available to ship from our distributors.
Got a product question or request? Send us an email [email protected]
HOW DO I RETURN AN ITEM?
All online purchases can be refunded or exchanged at our retail store within 30 days from ship date. Otherwise use return shipping address below.
Customers are responsible for their own return shipping costs unless the item is defective. We do not send replacements. Refunds for the defective product are authorized once the item is received and we can verify the issue. Please contact us to be issued a return shipping label.
When returning an item, please include a copy of the original order invoice. Non-defective items must be returned in a fully resalable condition, unopened and in the original packaging with tags attached.
Colour variants on vinyl records may not always match the mock up pictures that we present. This includes inconsistencies with streaks, tone, splatters and blends. For verification, use the published UPC to match your needs.
RETURNS
POP MUSIC - Returns
345 Broadview Avenue
Toronto, Ontario
M4M 2H1